Terms & Conditions

Last updated: 16-12-2025

These Terms & Conditions govern your use of this website and your purchase of products from Henif (“we”, “our”, “us”). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

This website is operated by Henif.
We sell consumer products online to customers in the United Kingdom and internationally.

For any questions, please contact us at: support@flamehalt.com

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

  • Misuse the website or attempt to access it without authorisation
  • Interfere with website security or functionality
  • Use the website for fraudulent or misleading activity

We reserve the right to suspend or terminate access if misuse is detected.

3. Product Information & Accuracy

We aim to ensure all product descriptions, images, pricing, and information are accurate and up to date.

However:

  • Product images are for illustrative purposes only
  • Colours, size perception, and appearance may vary slightly
  • Product performance may vary depending on environment and usage

We do not guarantee specific results, and we do not make medical, legal, or absolute performance claims.

4. Orders & Acceptance

When you place an order:

  • You confirm all information provided is accurate
  • Your order constitutes an offer to purchase
  • We reserve the right to accept or decline any order

An order is only confirmed once you receive an order confirmation email.

5. Pricing & Payments

  • All prices are shown in GBP (£) unless stated otherwise
  • Prices include applicable taxes where required
  • Payment must be completed at checkout

We use secure third-party payment processors. We do not store your full payment details.

6. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance
  • Courier disruptions
  • Weather or unforeseen circumstances

Full details are available on our Shipping & Delivery page.

7. Returns & Refunds (UK Consumer Rights)

You have the right to cancel your order within 30 days of receiving the item, in line with UK consumer law, provided that:

  • The item is unused and in its original condition
  • You contact us before returning the product

Refunds are processed after the returned item is inspected.

Certain items may be excluded if clearly stated at purchase.

Full details are available on our Returns & Refunds page.

8. Product Use & Safety

Our products are intended for general consumer use only.

  • Follow all instructions provided with the product
  • Do not modify or misuse the product
  • Keep out of reach of children unless stated otherwise

Henif products are designed to be humane and non-harmful, but effectiveness depends on placement, environment, and animal behaviour.

9. No Guarantees or Absolute Claims

We do not guarantee:

  • Complete prevention of birds or animals
  • Immediate or permanent results
  • Suitability for every environment

Statements on our website are informational and not guarantees of outcome.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Henif and may not be copied, reproduced, or used without permission.

11. Limitation of Liability

To the maximum extent permitted by law, Henif shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or data
  • Misuse of products

Nothing in these Terms limits your statutory rights under UK law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

13. Changes to These Terms

We may update these Terms from time to time.
Any changes will be posted on this page with an updated revision date.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of UK courts.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact:

support@flamehalt.com

+44 015 8765 5665