This Shipping Policy explains how orders placed on Henif are processed and delivered.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day. During peak periods or promotional events, processing times may be slightly extended.
You will receive a confirmation email once your order has been processed and shipped.
Delivery Time
Once dispatched, delivery typically takes 2–5 business days, depending on your location and the courier.
Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or unforeseen logistical issues. We always aim to deliver your order as quickly as possible.
Shipping Locations
We currently ship to the United Kingdom and selected international destinations. Available shipping options will be displayed at checkout.
Shipping Costs
Shipping costs, if applicable, are calculated and shown at checkout before payment is completed. Any free shipping promotions will be clearly stated on the website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available. You may also track your order through our Track Order page.
Delays and Issues
Henif is not responsible for delivery delays caused by courier services, customs clearance for international orders, weather conditions, or other circumstances beyond our control.
If your order does not arrive within the estimated delivery timeframe, please contact us and we will assist you.
Incorrect Address Information
Please ensure that your shipping address is entered correctly at checkout. Henif cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can investigate and resolve the issue.
Contact Us
For any questions regarding shipping or delivery, please contact us at:
Email: support@flamehalt.com
Phone: +44 015 8765 5665