Privacy Policy

Last updated: 16 December 2025

This Privacy Policy explains how Henif (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website is operated by Henif.

Contact details:
Email: support@flamehalt.com
Phone: +44 015 8765 5665

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

2. Information We Collect

a) Information You Provide Directly

We may collect personal information that you provide to us, including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and purchase history
  • Messages sent via contact forms or email

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and interactions on our website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Provide customer support
  • Communicate order updates and service-related messages
  • Improve our website and user experience
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process personal data based on the following legal grounds:

  • Contractual necessity – to fulfil your order
  • Legal obligations – accounting, tax, and consumer law
  • Legitimate interests – improving services and preventing fraud
  • Consent – for marketing communications, where required

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enable essential website functionality, analyse website traffic, and improve user experience.

You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

6. Sharing Your Information

We may share your personal data only with trusted third parties, such as:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and analytics services

These third parties are required to protect your data and use it only for the purposes specified by us.

7. International Data Transfers

If your personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, accounting, or regulatory requirements.

When your data is no longer required, it is securely deleted or anonymised.

9. Your Rights (UK Residents)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict or object to processing
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at support@flamehalt.com.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

11. Marketing Communications (Klaviyo)

If you choose to receive marketing communications, we may send promotional emails using Klaviyo, our email marketing service provider.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

We do not send marketing communications without consent where required by law.

12. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: support@flamehalt.com
Phone: +44 015 8765 5665