This Returns & Refunds Policy explains your rights and how returns and refunds are handled when you purchase from Henif.
Returns Eligibility
You have the right to return your order within 30 days of receiving the item, in accordance with UK consumer law.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be returned in its original packaging
- You must contact us before returning the product
Certain items may not be eligible for return for hygiene or safety reasons if clearly stated at the time of purchase.
How to Start a Return
To request a return, please contact us using the details below and include your order number and reason for return.
Email: support@flamehalt.com
Phone: +44 015 8765 5665
We will provide you with return instructions once your request is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost during return transit.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with clear photos of the issue.
We will assess the issue and arrange a replacement or refund where appropriate.
Non-Returnable Items
Items may not be eligible for return if they:
- Show signs of use or damage
- Are returned outside the 30-day return window
- Are missing original packaging or accessories
This does not affect your statutory rights under UK law.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it must be returned in accordance with this policy.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@flamehalt.com
Phone: +44 015 8765 5665